After You Submit the MDAC: Your PIN, the Email and Corrections
After you submit the MDAC, keep the email address you used and your PIN: the official site uses the PIN to show your registration, and a lost PIN can only be reset by email. To correct a wrong entry, you submit a new MDAC with the correct details.
Verified: October 28, 2026
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What the official site offers after you submit
The official MDAC website of the Immigration Department of Malaysia has three pages that you can use once your MDAC is submitted. Each page has a slider that you drag to verify before it continues.
| Page | What it asks for | What it is for |
|---|---|---|
| Check Registration | Passport number, nationality and PIN | Look up the MDAC you submitted |
| Forgot your PIN? | Passport number and nationality | Get a new PIN sent to your email |
| Check Visit Pass | Passport number, nationality, email, country code, mobile number and PIN | See your movement record after you enter Malaysia |
Your PIN
The PIN is the key to your registration on the official site. Both Check Registration and Check Visit Pass ask for it. The PIN field takes up to 8 letters or digits, and it does not accept pasted text, so type the PIN by hand.
- Keep the PIN with your passport details until the trip is over.
- Keep access to the email address you entered on the form. A new PIN is sent there.
- Enter the passport number exactly as you entered it on the form.
- Choose the same nationality you chose on the form.
If you cannot find the email or the PIN
Search your mailbox
Open the mailbox of the email address you entered on the form. Search for MDAC, and look in the spam, junk and other folders as well as the inbox.
Check the address you entered
The form asks for the email twice, and the two entries must match. A typing mistake in both fields still sends the mail to the wrong address.
Reset the PIN
On the Check Registration page, open Forgot your PIN?. Enter your passport number and nationality and drag the slider. The page says a new PIN is sent to your email and that a reset is allowed once a day.
Check your registration
Open Check Registration again. Enter your passport number, nationality and the new PIN to see the MDAC you submitted.
If the email address was wrong
A new PIN goes to your email, so a wrong address will not help you. Submit a new MDAC with the correct email address, inside the 3-day window before your arrival.
How to correct a mistake
The official MDAC FAQ gives one way to correct information that was entered wrongly: resubmit a new MDAC form with the correct information. The FAQ does not describe a way to edit a form after you submit it. For the most common errors, see common MDAC mistakes.
- Use the passport you will travel with. Check the passport number character by character.
- Check the arrival date. The form accepts a trip within 3 days, and the day you submit counts as the first day.
- Check the email address twice before you submit.
- Write down the new PIN and keep it with your travel documents.
What to show when you arrive
The Immigration Department describes two steps. Before arrival, you complete and submit the MDAC within 3 days. On arrival, you show your MDAC registration and have your passport verified at the immigration counter. The official FAQ does not ask for a printout.
- Carry the passport you used on the form.
- Keep your MDAC registration ready, on your phone or on paper, with your PIN.
- Each traveler needs an MDAC of their own. See the MDAC for families.
- Some travelers can use the autogates. See the autogate on arrival.
After you enter Malaysia
The Check Visit Pass page shows your movement record. It asks for your passport number, nationality, email address, country or region code, mobile number and PIN. Enter them as you gave them on the form. The page notes that the movement record shows only the latest 3 months. To learn how long different visitors may stay, see visa-free entry to Malaysia.
Where to ask about an official MDAC
The MDAC website sends questions about the MDAC to the Immigration Department's online enquiry system (SPO). The enquiry form asks for your name, email address, telephone number and address, a category and your question, in up to 3,000 characters. Use an email address and phone number that work, because the department replies to the details you give.
If you applied through EntryCardMalaysia, track your order or contact us instead.
Frequently Asked Questions
Does the MDAC PIN come in the confirmation email?
The official pages do not say what the confirmation email contains. They do say that a new PIN is sent to your email when you use Forgot your PIN?. If you cannot find a PIN, reset it on the official site.
How often can I reset my MDAC PIN?
Once a day. The note on the official Forgot PIN page says that a reset is allowed once a day.
Can I edit my MDAC after I submit it?
The official MDAC FAQ says that you must resubmit a new MDAC form with the correct information. It does not describe a way to edit a submitted form.
I entered the wrong email address. What should I do?
A new PIN is sent to your email, so a reset will not reach you. Submit a new MDAC with the correct email address, within 3 days before your arrival.
Do I need to print my MDAC?
The official FAQ says to present your MDAC registration at the immigration counter. It does not ask for a printout. Keep the registration on your phone or on paper, together with your PIN.
Sources checked
- Immigration Department of Malaysia: MDAC home page · October 28, 2026
- Immigration Department of Malaysia: MDAC Check Registration · October 28, 2026
- Immigration Department of Malaysia: MDAC Forgot PIN · October 28, 2026
- Immigration Department of Malaysia: MDAC Check Visit Pass · October 28, 2026
- Immigration Department of Malaysia: official MDAC registration form · October 28, 2026
- Immigration Department of Malaysia: MDAC frequently asked questions (PDF) · October 28, 2026
- Immigration Department of Malaysia: MDAC infographic, how to register · October 28, 2026
- Immigration Department of Malaysia: online enquiry system (SPO) · October 28, 2026
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